Privacy Policy

1. Interpretation and Definitions

For the purposes of this Policy:

"Personal Data"

means any information relating to an identified or identifiable natural person.

"Processing"

means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

"Data Subject"

refers to any individual whose personal data is processed by the Company.

2. Information We Collect

We may collect and process the following categories of personal data:

• Full name
• Email address
• Telephone number
• Business or organisation details
• Order specifications, design requirements, and communication records
• Technical data including IP address, browser type, and website usage analytics

3. Purpose of Processing

We process personal data for the following lawful purposes:

• To respond to enquiries and provide quotations
• To execute and fulfil branding, embroidery, and printing services
• To manage client relationships and communications
• To improve our website, operations, and service delivery
• To comply with applicable legal and regulatory obligations

4. Legal Basis for Processing

We process personal data on the following bases:

• Performance of a contract or steps taken prior to entering into a contract
• Legitimate interests pursued by the Company in the course of business operations
• Compliance with legal and regulatory obligations
• Consent, where explicitly provided by the data subject

5. Disclosure of Personal Data

We do not sell or trade personal data.

We may disclose personal data only where necessary to:

• Service providers and subcontractors involved in production, logistics, or technical support
• Payment and financial service providers, where applicable
• Regulatory authorities, law enforcement agencies, or courts, where required by law

All third parties are required to handle such data in accordance with applicable data protection standards.

6. Data Retention

Personal data shall be retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required under applicable legal, tax, or regulatory obligations.

7. Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction.

Notwithstanding the foregoing, no method of transmission or storage over the internet is completely secure, and absolute security cannot be guaranteed.

8. Data Subject Rights

Subject to applicable law, data subjects may exercise the following rights:

• Right of access to personal data
• Right to rectification of inaccurate data
• Right to erasure of personal data, where applicable
• Right to object to or restrict processing
• Right to withdraw consent, where processing is based on consent

Requests may be submitted to the contact details provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyse usage patterns, and improve user experience.

Users may disable cookies through their browser settings; however, this may affect website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites. We assume no responsibility for the privacy practices, content, or policies of such external sites.

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Kenya, including but not limited to the Data Protection Act, 2019.

Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Kenya.

12. Amendments

We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.

13. Contact Information

All questions, requests, or notices regarding this Privacy Policy should be directed to: